Frequently Asked Question

POS stands for point of sale, which is where products and services are exchanged for money. Traditionally, a POS would look like a cash register, but today, point-of-sale systems come in many forms. A POS registers the price of an item, takes payment, and issues a receipt. Modern POS systems combine both hardware (such as EFTPOS machines) and software (like inventory management) to not only process sales but integrate other associated business operations as well.

A POS allows your business to accept payments from customers and track sales. It sounds simple, but the setup can work in different ways depending on whether you sell online, have a physical shop, or both. In the past, a POS system referred to the cash register at a shop’s counter. Today, modern POS systems are entirely digital, which means you can take payments wherever you are. All you need is a POS app and an internet-enabled device, like a tablet or phone.

A great POS system makes it easy to capture sales data and streamline administrative tasks, which means your POS has a massive impact on your business. Every time you take a payment, the POS records the data, which can be used in multiple ways. For instance, the Muse Point of Sale uses data to generate metrics and send inventory alerts. POS data is also the only way to get comprehensive sales analytics that help you really understand how your business is doing. Once you have the metrics, you can fine-tune the way you run your business to help it grow – and keep growing.

Download the Muse POS app and sign in to open your account. You can start accepting payments right away by entering card numbers without a reader. You can also purchase other Muse POS hardware at our POS Hardware page or order one online from Amazon, Officeworks, or JB Hifi.

Getting set up to accept credit and debit cards on Muse POS only takes a few minutes. Once you purchase a piece of POS hardware, simply download the mobile app or use Muse POS on your computer to get started. And in a few more minutes, you can set up items to take advantage of our entire suite of products–all built to help you run and grow.

Muse POS is intuitive to use and easy to get started on. Usually, people get up to speed in less than an hour, no lengthy training seminars necessary. Find out more details in our Support Centre.

To get started with Muse POS, the first step is to purchase a Muse POS device. Browse the Shop to find the right option for your business. When ordering your hardware, you will also be required to apply online for a merchant processing account. The online application has a quick approval process, and our devices arrive payments-ready, so that you can start accepting credit cards as soon as your system arrives. You can also sign up for a Muse Account only, which does not require you to purchase hardware. Instead, you can use our Virtual Terminal through a web browser on your PC, smartphone, or tablet to accept credit card payments.

You can get your money as soon as the next day.

Muse POS inventory management lets you keep a clear count of in-stock items in your item library. With inventory enabled, the stock count updates based on sales from the Muse POS app, Muse POS Invoices, and for orders shipped through your online store.

Yes, Muse POS is equipped with inventory management functionalities that allow businesses to track and manage their inventory.

Yes, Muse POS is a cloud-based smart point of sale software. it allows you to manage your business remotely from anywhere in the world.

Yes, Muse POS can help you manage your multiple-location business operations. Muse POS provides a centralized dashboard, inventory management options, reporting and analytics of each business, loyalty program options for each store, and employee management, which helps you expand your business.

Muse POS is a leading POS software provider which can meet restaurant business operations. It was built to fulfill all the needs of restaurant owners. It helps restaurant businesses to automate all their business operations such as inventory management, payment operations, generating various reports like tax and sales, vendor management, and customer and employee management. It also helps to scale businesses online by integrating online food aggregators and payment partners.

You can accept every major credit card (Visa, Mastercard, American Express, JCB, and eftpos) all for the same rate of 1.9% per transaction or Muse Stand and 1.6% on Muse Terminal.

Yes, it does. The minimum requirement for iOS devices is iOS 11.0 or later and for Android it’s 5.0 or later.

Yes, you need to create a user account on our website and provide a valid bank account number & routing number to turn on the recurring billing.

Yes. Muse POS system is ready to merge your existing sales data to our cloud. You will be able to check the sales record and calculate the year-over-year growth. After subscribing to the POS service, a Muse POS expert will help you with data transfer and try our best to make everything work smoothly.

Absolutely! Muse POS management platform is empowered by cutting-edge cloud technology. It allows you to access the dashboard from any internet-available devices, including PC, smartphone, and tablet. After subscribing to Muse POS service, you could log in to the management platform anytime and anywhere from https://backoffice.musepos.com/#/user/muse-authentication.

Yes, Muse POS can help you manage both online and offline businesses. With Muse POS online platform, you can have one inventory for all your online and offline sales channels. It will help you to get real-time updates about your inventory. You can easily add products to your website using the Muse POS online store integration features.

Yes, you can use the Muse POS app to manually enter card details to process payments without a card reader. However, using a card reader is recommended for faster and more secure transactions.

Our systems monitor your payments to keep an eye on suspicious transactions. Machine learning and human expertise work hand in hand to adapt our technology to the shifting fraud landscape every day. And our team of fraud experts reaches out to you if we notice anything unusual.

Your point of sale seamlessly integrates with any Muse POS hardware solution. Try Register, or connect Muse Terminal to your POS to give customers a private, separate screen to check out from a safe distance.

Yes, Muse POS integrates with other business software. Our open API enables businesses to connect their POS data with other software solutions, such as accounting, marketing, and CRM systems, to streamline operations and gain deeper insights into their business performance.

Yes, Muse POS is PCI-DSS compliant. We follow strict security standards to ensure that your payment data is protected at all times. Our systems undergo regular security audits and assessments to maintain compliance with PCI-DSS requirements.

Muse POS takes data security seriously and employs industry-standard encryption protocols to protect your customer data. Additionally, we regularly update our systems and conduct security assessments to identify and address any potential vulnerabilities.

Yes, Muse POS offers customization options that allow you to tailor the POS interface to reflect your brand identity. You can customize colors, logos, and fonts to create a seamless brand experience for your customers.

Yes, Muse POS provides customer support to help you with any questions or issues you may encounter. Our support team is available via email, phone, and live chat to assist you with setup, troubleshooting, and any other assistance you may need.